FREQUENTLY ASKED QUESTIONS
PRODUCTS
Where can I buy Davines products?
You can find our products at select salons and retailers worldwide. Use our salon locator on davines-shampoo.com to find a stockist near you.
Are Davines products cruelty-free?
Yes! We’ve been against animal testing since 1983. All our products are Leaping Bunny certified.
Are your products vegan?
Many products are vegan—look for the vegan icon on davines-shampoo.com. Some contain honey or milk due to their natural benefits.
Do you test on animals?
Never. We use alternative testing methods to ensure safety without harming animals.
Are your products gluten-free?
Most are gluten-free, but we recommend checking ingredient lists if you have severe allergies.
Where are Davines products made?
All products are crafted in Parma, Italy, with sustainably sourced ingredients.
ORDERS & SHIPPING
How do I track my order?
Tracking information is emailed once your order ships. For issues, visit davines-shampoo.com.
What’s your return policy?
We accept returns within 30 days for unopened products. Start the process on our website.
Do you ship internationally?
Yes! Shipping options vary by location. Details are available at checkout.
Can I change/cancel my order?
Contact us immediately via the website. Changes aren’t guaranteed once the order processes.
HAIRCARE & STYLING
Which shampoo is right for me?
Explore our haircare lines on davines-shampoo.com or consult your stylist for personalized recommendations.
How often should I use detox shampoos?
Once weekly for most hair types, or bi-weekly for dry hair.
Do you offer products for color-treated hair?
Yes! Our NOUNOU and MINU ranges are designed to protect and extend color vibrancy.
How can I revive curly hair?
Try our LOVE curl-enhancing line with nourishing oils and plant extracts.
SUSTAINABILITY
Are your packages recyclable?
Our packaging is 100% recyclable, and we’re working to increase post-consumer recycled materials.
Do you offset carbon emissions?
We actively reduce emissions and support reforestation projects to offset our footprint.
What’s your stance on clean beauty?
We prioritize safe, effective formulas with eco-friendly ingredients, avoiding harmful additives.
PROFESSIONAL SUPPORT
How can salons partner with Davines?
Salon professionals can apply for partnership programs via davines-shampoo.com.
Where can I find training resources?
Access educational materials and workshops through our online portal.
Do you offer bulk purchasing?
Salons can inquire about volume discounts through their account manager.
For additional questions, browse our detailed guides on davines-shampoo.com.